FAQ

How much do GraphicDoc services cost?
We have a range of Graphic Design packages available at GraphicDoc. These are available to suit all budgets and business sizes. Please see our packages page for more information.
What is the turnaround on projects?
We ask for a minimum of 3 working days notice for a project. All projects are then completed within this time frame. If 3 working days is not given, we will endeavour to meet your given deadline, however this cannot be guaranteed.
What do you need to start a project?
A project will usually be given to GraphicDoc in the form of an email or a Word document. We require a brief outline of what your project is about and what you’re hoping to achieve from it (ie, product awareness, offer awareness, increased revenue/traffic …). We require proofed text to be supplied by your company. We provide a Graphic Design service, so we can turn your content into a beautiful product – whilst we can advise and come up with ideas, the initial purpose and content must be supplied by you. This will ensure that the brief is fulfilled and you end up with a product you’re happy with.
What is the minimum subscription length?
The minimum subscription length is 6 months.
Can I use my hours for web design?
Certain web design projects are covered by GraphicDoc. For example, landing pages and email newsletters are part of your subscription. However, website development, app development and any in-depth project work is not covered. If you’re looking for someone to make small amendments to your existing site, this can be covered by prior agreement only.

If you’re looking to revamp your website or embark on a larger project not covered above, why not head on over to our sister site Jeanius!. This site is dedicated to project work and one-off commissions.

What happens if I use up all of my hours?
Don’t worry! GraphicDoc will never leave you designer-less! If you use up all of your hours before the end of the month, you will be able to upgrade your subscription. If you do not wish to upgrade, (if this is a one-off), you can of course pay by the hour for the amount of hours over the top of your monthly allowance. This amount must be paid before the work commences.
Can we meet our designer in person?
We try not to spend too much time out of the office, as it’s important to be able to give a fast turnaround to our clients! Most of our work is to a deadline and able to be discussed via telephone or email. However, whilst GraphicDoc is an external Graphic Design service, you need to have confidence in your designer. If required, your designer can come for an initial introductory meeting to find out about your company and brand. We would love to come for a coffee and a chat, but availability can not always be guaranteed – but we will certainly try our best!